Privacy, Data & Cookie Policy


Effective Date: 01/06/2025

Hornbill Corporate Services Pvt. Ltd. ("Hornbill", "we", "our", "us") is committed to safeguarding your privacy. This policy outlines how we collect, use, and protect your data across our website and digital platforms. We are fully compliant with applicable privacy laws, including the General Data Protection Regulation (GDPR), UK GDPR, and relevant Indian data protection regulations.



1. Who We Are

Hornbill is a global outsourcing and back-office solutions provider, with its operations based in India. We act as the data controller for personal data collected through our platforms and marketing activities.



2. How We Collect Data

We collect data through:

  • Our website forms (including Microsoft Forms)

  • Zoho Sales IQ (chat and visitor tracking)

  • WATI Chatbot

  • Zoho CRM (manual and automated entries)

  • Microsoft Clarity (heatmaps and session recordings)

  • Google Ads and future Meta Ads (including remarketing)

  • Email marketing, LinkedIn campaigns, webinars, and other lead generation tools



3. What Data We Collect

We may collect the following categories of personal information:

  • Identity Data: Full name, job title, company name

  • Contact Data: Email address, phone number, postal address

  • Location and Technical Data: IP address, device/browser details, country of access

  • Usage Data: How you interact with our website, emails, forms, and chatbot

  • Marketing Preferences: Opt-ins, unsubscribes, communication choices



4. Purpose of Collection and Use

We use your data to:

  • Respond to your enquiries and deliver our services

  • Set up meetings and send service-related communication

  • Track engagement across marketing channels

  • Run analytics, heatmaps, and user experience optimization (via Microsoft Clarity)

  • Conduct remarketing campaigns via Google/Meta Ads

  • Manage your profile in Zoho CRM and tailor our communication

  • Comply with legal and contractual obligations



5. Legal Basis for Processing

We rely on one or more of the following legal grounds:

  • Consent (for newsletter sign-ups, marketing, cookies)

  • Contractual necessity (when you engage with us for services)

  • Legitimate interest (for analytics, remarketing, CRM enrichment)

  • Legal compliance

You can withdraw consent at any time by contacting us.



6. Data Retention

We retain personal data for a maximum of 5 years, unless:

  • You request deletion earlier, or

  • Legal obligations require longer retention



7. International Data Transfers

While our operations are based in India, we may process your data through tools like Zoho CRM and Microsoft services, which may host data in India or other compliant jurisdictions. We use appropriate safeguards (such as Standard Contractual Clauses) where applicable.



8. Cookies and Tracking

We use cookies and similar technologies for performance, analytics, and advertising.

Types of Cookies We Use:

  • Essential Cookies – Necessary for website operation

  • Analytics Cookies – Microsoft Clarity, Zoho SalesIQ

  • Advertising Cookies – Google Ads, Meta (for remarketing)

  • Preference Cookies – Remember your choices and improve UX

You can manage or delete cookies through your browser settings.

For more detail, refer to our Cookie Policy (link to be added once live).



9. Your Rights (EU/UK Visitors)

If you are located in the EU or UK, you have rights under GDPR:

  • Access – to your personal data

  • Correction – of inaccurate data

  • Erasure – right to be forgotten

  • Objection – to processing

  • Restriction – on how we process

  • Portability – receive your data in a structured format

  • Withdraw Consent – at any time for marketing

To exercise any of these rights, please contact us.



10. Contact for Privacy Concerns

If you have questions or wish to exercise your data rights, contact:

Sumit Dayma
Privacy Contact – Hornbill
📧 Email: dpo@hornbillcorp.com



11. Updates to This Policy

We may revise this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.




Cookie Policy


Effective Date: [Insert Date]

This Cookie Policy explains how Hornbill Corporate Services Pvt. Ltd. ("Hornbill", "we", "our", "us") uses cookies and similar technologies on our website https://www.hornbillcorp.com (“Site”). By using our Site, you consent to the use of cookies in accordance with this Policy.



1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, mobile, tablet) when you visit a website. They help us provide, improve, and secure our services by remembering your preferences and understanding how you interact with our Site.



2. Types of Cookies We Use

a. Strictly Necessary Cookies

These cookies are essential for you to browse the website and use its features, such as accessing secure areas.

Example: Session cookies for form submissions and login (if any)



b. Performance & Analytics Cookies

These cookies collect information about how visitors use our Site (e.g., which pages are visited most often). We use them to improve functionality and user experience.

Tools used:

  • Microsoft Clarity (session recordings, heatmaps)

  • Zoho SalesIQ (visitor analytics)

  • Google Analytics (if implemented)



c. Functionality Cookies

These cookies remember your preferences and choices, such as language or location, to personalize your experience.

Example: Remembering your chat session in Zoho SalesIQ or WATI.



d. Targeting & Advertising Cookies

These cookies track your browsing habits to show you relevant ads and marketing messages on other platforms.

Tools used:

  • Google Ads

  • Meta (Facebook/Instagram Ads) (planned)

These may include remarketing cookies, which allow us to re-engage with visitors who have interacted with our website.



3. How to Control Cookies

You can control or delete cookies through your browser settings. Most browsers allow you to:

  • View what cookies are stored

  • Delete all or selected cookies

  • Block third-party or all cookies

  • Clear cookies when closing the browser

For more guidance:

Please note: Disabling some cookies may affect the functionality of our website.



4. Third-Party Cookies

Some cookies may be placed by third-party services that appear on our website, such as embedded videos, chatbots, or analytics tools. We encourage you to review their privacy policies.



5. Updates to This Policy

We may update this Cookie Policy to reflect changes in technology, law, or our services. We encourage you to review this page regularly for updates.



6. Contact Us

For any questions about our use of cookies or this policy, please contact:

Sumit Dayma
📧 Email: dpo@hornbillcorp.com